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  Public Ticket #2094435
computer crashing
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Comments

  •  1
    Jaris started the conversation

    I downloaded the Family Feud templates a couple days ago. Every time I try to run one of them, my computer freezes up and sometimes gives me the blue screen of death. Any suggestions?

    I'm using Windows 10 on an HP laptop, less than a year old, PowerPoint for office 365, 64 bit.

    Thank you. I'm hoping to use this with a youth group on Sunday night. Please help!

  •  31
    Reid replied

    Hi Jaris, so sorry that's happening. That's really strange. I've never heard of that. Do you have any problems running other powerpoints?

  •  1
    Jaris replied

    Reid, thanks for the response. I tested other slideshows that I’ve done on this computer in the past and had the same problems. I found a suggestion online to disable hardware acceleration in PowerPoint options and that did the trick. I must have an issue with a graphics driver or something. Thanks again and best of luck. 

  •  31
    Reid replied

    Oh cool. Glad you were able to figure it out! Thanks